CLICK
HERE for recommended methods for returning items
We have different returns
policies depending on the reason for the return.
CLICK HERE for information about your right to cancel your order
The points below cover all returns.
1) Items returned for exchange or refund must return in
a re-saleable condition & in the original packaging.
This means the item must be unused & still with all
the original labels & packaging.
2) In all cases it is the customers responsibility to return
the item(s) back to White Dog Motorcycle Accessories.
3) We advise all our customers to return all items by some
form of recorded & insured delivery method as White
Dog Motorcycle Accessories accept no responsibility for
items that fail to be returned to our business address.
4) Under all circumstances, items must be returned with
a copy of the original delivery note or invoice. White Dog
Motorcycle Accessories will not accept any items returned
without the appropriate paperwork.
5) Customers returning items are advised to contact us
first by email or over the
phone on 01986 875429 before returning any items as not
all items are eligible for return
6) When returning items, please enclose a covering note
that explains clearly why the item(s) is being returned
& what you would like us to do about it.
7) Under no circumstances can White Dog Motorcycle Accessories refund more than the original value of the order.
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Items
returned for exchange
White Dog Motorcycle Accessories allow for 1 free exchange
on clothing, helmets & boots per order.
Multiple items are accepted for a free exchange as long
as all items for exchange are returned together.
Please note-Items must be returned in 'as new' & 'un-used' condition, with any labels or packaging still attached (so don't ride around in your new helmet or jacket for 2 weeks, then send it back for exchange!)
Other items may be accepted for exchange, please Contact
Us if returning other items. Additional delivery charges
may apply
Return the item to White Dog Motorcycle Accessories (Click
here for our address) with a copy of your delivery note
or invoice. Enclose a covering note explaining why the item
is being returned & what you would like us to do about
it.
(CLICK HERE
to download a printable address label for returning your
item(s)
In all cases it is the customers responsibility
to return the item(s) back to White Dog Motorcycle Accessories.
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Items
returned for refund
Return the item(s) to White Dog Motorcycle Accessories
address on your invoice or delivery note or (Click
here for our address). Enclose a copy of your invoice
or delivery note. Write clearly on your note what you would
like us to do but please note, Refunds are subject to a
10% restocking charge & we cannot refund carriage charges.
Customers returning items are advised to contact us first
by email or over the phone
on 01986 875429 before returning any items as not all items
are eligible for return
(CLICK HERE
to download a printable address label for returning your
item(s)
Payments will only be refunded by the payment method used
to originally pay for the order.
Payments will be refunded within 28 days of the
item returning back to our premises
In all cases it is the customers responsibility
to return the item(s) back to White Dog Motorcycle Accessories.
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Items
returned as faulty or incorrectly sent items
Not including warranty claims
Return the item(s) to White Dog Motorcycle Accessories address on your invoice
or delivery note or (Click
here for our address). Enclose a copy of your invoice
or delivery note. Write clearly on your note what fault
or mistake has occurred& what you would like us to do.
(CLICK HERE
to download a printable address label for returning your
item(s)
If the fault or mistake has been caused by White Dog Motorcycle
Accessories, we will refund up to £7.50 towards a
customers return postage costs.
Items returned as faulty or items sent out by mistake can
either be replaced with the correct or replacement item
or orders can be refunded in full.
Please note-If you return an item to us due to
a fault or mistake, we cannot refund more than the original
value of the order
Payments will only be refunded by the payment method
used to originally pay for the order.
Payments will be refunded within 28 days of the item returning
back to our premises
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Warranty
Claims
Some items we sell come with manufacturers warranties &
guarantees.
If an item should fail within any warranty or guarantee
period, you should:
1) Contact White Dog Motorcycle Accessories, either by phone
on 01986 875429, or email,
to explain what the fault is. You will be issued with a
warranty return number which you should mark on the box
or packaging of the item you are returning.
2) Return the item to White Dog Motorcycle Accessories (Click
here for our address) with a copy of your delivery note
or invoice. Enclose a covering note explaining how the item
has failed
3) We will send out a replacement item after the faulty
item has been returned to our address & tested or inspected.
(CLICK HERE
to download a printable address label for returning your
item(s)
Please note: Be sure that the item you are returning has
failed due to a manufacturing fault & not due to neglect
on your part. Most of our suppliers ask for items to be
returned to them for inspection before issuing a replacement
& will not issue a replacement if the item has failed
for reasons other than manufacturing faults.
Unfortunately, we can offer no timescale as to when you
will receive a replacement item as some suppliers testing
takes longer than others. If you need a replacement item
in a hurry, please contact us by phone on 01986 875429,
or email to see if we can help.
In all cases it is the customers responsibility
to return the item(s) back to White Dog Motorcycle Accessories.
CLICK HERE for recommended
methods for returning items
(CLICK HERE
to download a printable address label for returning your
item(s)
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If you have any questions about returning an item,
you can either Click Here to Contact
Us or phone us 24 hours a day on 01986 875429
